How We Communicate


Most of our communication is over Slack. Given that we are a distributed team, we work to communicate availability in a manner considerate to our teammates.

We also work to make sure that important decisions are well-documented. Chat is, generally speaking, more ephemeral so most important developer conversations should occur via email or GitHub comments.

Slack considerations

  • We default Slack's do not disturb settings to be outside of work hours. Generally, if the need is urgent, we communicate via text messages.
  • If we are going to be away from keyboard (AFK) for more than 10-15 minutes, we let others know by communicating how long we expect to be gone and how to reach us in an emergency.


We document any decisions that are made and actions that are required so that we can share them with non-attendees.

Work hours

Our company's official business hours are from 8am-5pm. However, in order to reduce the amount of time in traffic, some of our team shifts those hours around (for example, 7am-4pm or even 9am-6pm). Team members should communicate their availability with the rest of the company in order to alleviate any concerns about scheduling.

Distributed teams

  • As a partially-distributed team we work to communicate availability via Slack. For example, we say hello when we come online and goodbye when we head out for the day (usually on #dev). Furthermore, we let our team know when we're going to step away for an extended time, whether for lunch, going heads down on a project for a while, or other reasons.
  • The Nashville-located development team typically works remote once or twice a week.
  • If you're in Nashville, it is your responsibility to make sure that your meetings for the day do not require you to be physically present for them. If they do, you should not work remotely that day.
  • When working remote, it is your responsibility to request call-in numbers and/or video conferencing links for meetings in advance whenever possible.
  • Make sure you are familiar with our remote work policy. This provides details on how to keep your devices and work environment secure.